Service Advisor
Company: Toyota of San Bernardino
Location: San Bernardino
Posted on: April 25, 2024
Job Description:
Our dealership is hiring an experienced Automotive Service
Advisor to join our team! This is the perfect opportunity to take
your automotive career to the next level. Apply today and find out
all our dealership has to offer!In this position you would be
responsible for advising and greeting customers; listening to their
description of the problems or service needed, determine the type
of service required and prepare repair orders. If a vehicle
requires additional repairs not covered in the original order, you
would estimate the additional cost and telephone the customer for
permission to do the work. You would report directly to the Service
Director.When you join our team, you'll have access to a total
compensation package, which includes great career growth, a
friendly work environment, and outstanding benefits....and
more:
- Competitive Wages
- Paid Time Off for Volunteer Time
- Paid Vacation, Sick and Holidays
- Paid Basic Life Insurance
- 401K
- Health, Dental, Vision Insurance
- Other Supplemental Insurance options such as:
- Additional access to Term Life Insurance Policy
- Short Term and Long-Term Disability
- Health care, dependent care, and family reimbursement
accounts
- Pet Insurance Essential Duties, but not limited to:
- Advises customers about necessary service for routine
maintenance.
- Helps identify a mechanical problem by questioning the customer
or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend
corrective procedures and prepare work order for needed
repairs.
- Prepares a repair order showing time, cost and labor estimates
for service.
- Writes a brief description of the customer's concern on the
repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the
customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when
possible.
- Greets customers in a timely, friendly manner and obtains
vehicle information.
- Test drives the vehicle with customer as needed to confirm the
problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends
additional needed service.
- Advises customers on the care of their cars and the value of
maintaining their vehicles in accordance with manufacturers'
specifications.
- Provides a complete and accurate written cost estimate for
labor and parts.
- Establishes "promised time." Checks with dispatcher, if
necessary.
- Obtains customer's signature on repair order; provides customer
with a copy.
- Establishes customer's method of payment. Obtains credit
approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts
customers regarding any changes in the estimate or promised time,
explains cost and time requirements in detail, and gets proper
authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and
additional work and authorization is noted. Closes repair order as
appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure
they are locked and all keys are marked and put away
correctly.
- Keeps service department forms, menus and pricing guides
up-to-date.
- Implements a quality control process to eliminate
comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in
process.
- Inspects all vehicles for body work, informs customer if work
is needed and provides an estimate for body work.
- Maintains a professional appearance.
- Keeps work area clean. Qualifications:
- High School Diploma or equivalent
- Minimum 1 year of customer service experience
- Minimum 1 year of Automotive Service Advisor/Writing,
preferred
- Minimum 1 year of Automotive diagnostic, preferred
- Current California Sales License
- Working knowledge and experience of automotive products,
repairs and parts
- Secondary education in the automotive field or equivalent work
experience, preferred
- Strong communication skills and the ability to translate
customer needs to workable technician orders
- All applicants must be authorized to work in the USA
- Ability to demonstrate the ability to pass pre-employment
testing including background checks, MVR, drug test, and valid
driver's license
- Must have a valid drivers license and be eligible for coverage
under shop insurance policy (Not an excluded driver)
- Bilingual preferred but not required
PI3aa09812069e-31181-34319906
Keywords: Toyota of San Bernardino, Yucaipa , Service Advisor, Other , San Bernardino, California
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