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Senior Customer Assistance Representative Part Time

Company: Enterprise Rent-A-Car
Location: Los Angeles
Posted on: July 23, 2019

Job Description:

Enterprise has an exciting opportunity for a Part time Senior Customer Assistance Representive at our highline Jaguar Dealership location.The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, sales, service customers, and act as a rental back-up at the local office. This position is based in West Los Angeles 90404 Apart from religious observance, must be able to work part time (25 hours/week) with the following shift/schedule: 8am-6pm, Monday, Tuesday, & Friday may include some weekends and holidays Pay for this position is $15/hour Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications:
    • Must be at least 18 years old
    • Must have a high school diploma or GED equivalent
    • Must have an Associates (AA) Degree or 2 years college equivalent
    • Must have at least 1 year prior customer service retail, sales or administrative support experience
    • Apart from religious observance, must be able to work Part time (25 hours/week) with the following shift/schedule: 8am-6pm with some weekends and holidays as needed
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • This position requires a Valid Driver's License. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Keywords: Enterprise Rent-A-Car, Yucaipa , Senior Customer Assistance Representative Part Time, Accounting, Auditing , Los Angeles, California

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