Customer Advocacy Clinical Specialist

Company: millenniumsoft
Location: San Diego
Posted on: April 2, 2026

Job Description:

Position : Customer Advocacy Clinical Specialist Location : San Diego, CA Duration : 12 Months Contract Total Hours/week : 40.00 Job Description: Provide audit support to the Quality Assurance Management group with the overall goal of ensuring timely closure of transaction closure to meet business objectives. This includes audit and remediation of SAP, TrackWise, Sales force and CRM transactions; basic understanding of the regulations for medical device complaint handling and the ability to communicate results in both a written and presentation format. Duties & Responsibilities: Duties & responsibilities include any of the following as assigned by the manager: Perform audit and analysis of SAP complaint transactions and develops reports that will give the QA Management insight into the activities of the organization. Ensure accuracy and completeness of SAP, TrackWise, Sales Force and CRM transactions and other related documentation. Work with appropriate personnel within the organization to resolve transaction inconsistencies and ensure timely transaction closure. Work on business problems, analyzing and evaluating current business methods and procedures for improvement. Manages confidential information, including gathering data and responding to other staff members as needed. Performs other duties as assigned. Minimum Qualifications: Basic Knowledge in Windows 7, Microsoft Office Suite including Access. Knowledge of SAP, Sales Force, TrackWise and other ERP systems with the ability to navigate within such systems. Positive attitude and attention to detail Specific Skills & Abilities: Ability to read, analyze, and interpret general business work instructions, technical procedures, or governmental regulations. Ability to effectively present information written and orally to respond to questions from groups of managers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to present the conclusions to various groups of management. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus.

Keywords: millenniumsoft, Yucaipa , Customer Advocacy Clinical Specialist, IT / Software / Systems , San Diego, California